Uma pesquisa nacional de Satisfação e Qualidade dos serviços de telecomunicações feita pela Anatel do ano de 2019, mostrou que a Claro está na liderança. A empresa tem agradado o público no serviço pré-pago e pós-pago. Diferente é a empresa Oi que está em último lugar no ranking.
A pesquisa é feita tanto para o sistema de telefonia pré-pago como pós-pago, com a nota de 0 a 10. A operadora Claro ficou no topo do ranking.
Foram pesquisadas 89 mil consumidores no Brasil inteiro e feitas em torno de 20 perguntas. O censo foi realizado via telefone pelo Ibope entre julho e novembro do ano passado.
A Anatel divulgou os resultados da pesquisa na sua plataforma, disponibilizando as informações de cada estado, para quem tiver o interesse de saber qual operadora lidera o estado ou região.
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